Kevin vs Kevin

© DiMaggio

To all the Ships at Sea

I genuinely believe as human beings we tend to bitch and moan about things that we shouldn’t bitch and moan about. I guess the simple way to look at things is “what can you do about it?  When I relocated from New York I had hundreds of trees on my property. Four very large beautiful oaks had to be taken down due to the proximity of the house and two more were taken down in building the barn. I took down the minimal amount of trees because they are so beautiful.  I have a very large birch tree maybe 70 feet, very close to the house. It did not bud this year so I presumed it was dead. I received a quote of  “$1,200 – $2,000” to cut and remove it. In relocating to the upper Delaware Valley,  I have learned to use a chainsaw quite well and yes it is quite dangerous but this is really too close to the house for me to deal with.
A friend of mine suggested calling kevin, not realizing I had hired Kevin ten years ago and had a really good experience when he did a job for me. Kevin showed up and said, “I don’t think this tree is dead and I don’t think it has to come down. Let’s wait until late spring of 2018 and then we’ll consider maybe taking down.  The cost will be $150 dollars.”  It’s good know kevin.  I could put the savings into a new Canon lens.
I  have 2  beautiful Herman Miller office chairs and one of the seats snapped.  It sounded like somebody shot off a 45 in the studio.  I did some research and decided I would epoxy the crack.  After buying what I believed to be the best epoxy for the seat, there was a warning on the types of material it would not work well on,  so I called Herman Miller to find out the type of polymer they use for their chairs. The lovely young lady said she can’t give out that information as it’s proprietary but she would transfer me to the head of repair.  A gentleman got on the phone and explained to me that I should not in any way attempt to repair the seat as hundreds of people failed doing just that. The reason is the seat flexes up down left right depending on the weight of the person sitting. I’m not exactly a lightweight!  A young man asked me for the number of the chair for the warranty and explained it was good for twelve years. He looked up the purchase date, it was 2000.  Unfortunately, it was out of warranty and at that point the gentlemen said, “Mr DiMaggio I will ship you out a replacement seat at no charge, with complete instructions on how to make the necessary exchange.”  Would you like to guess his name? It was Kevin!  So Kevin the Great meet Kevin the Magnificent.  Hell, my cousin’s name is Kevin and he’s a wonderful guy!   If I have another child, in another life, I’ll name him Sue, no Johnny Cash already did that!  I’ll call him Kevin!  Always remember life is great.  Hope to see you on the road again!

Priceless Employee Keeps A Great Company Great

Sunset Winter lake 5G0A01302

© Joe DiMaggio All Rights Reserved

To all the ships at sea, you have heard me repeatedly say, “Life is moving at light speed.” A Bob Dylan lyric goes, “I’m running as fast as I can and I’m still moving backwards.” One of the easiest things in the world to do is to critique somebody, criticize somebody, and, excuse the expression, “bitch” or “slap” somebody – physically or mentally. In reality, none of those things are acceptable. So, exactly what is the definition of a “hypocrite”? Let’s hope Webster’s unabashed dictionary doesn’t say, “see: Joe DiMaggio.” Well, let’s get on with this blog.

Monday mornings before nine o’clock tend to be ominous. I tend to get into the studio around five or six. It’s like a prize fighter, waiting for the bell to go off- the nine o’clock bell on the east coast and the six o’clock bell on the west coast (that means you can’t call them until about one o’clock in the afternoon.)

Well it’s Monday morning, 8:20 to be exact, and I decide to take the dice out of my pocket and roll them on the floor to see what comes up; I decided to call a company that I’d never had an opportunity to talk with, and the name of that company is Herman Miller. On or about close to fifteen years ago I bought two Herman Miller chairs, one for my partner, JoAnne Kalish, and one for myself. Suffice it to say, they are the best chairs you can buy for your office, studio, computer- hell, anywhere. They are the Rolls Royce of office chairs. As we all know, especially my dear friend and Rolls Royce owner Lew Long, along with that badge usually comes some high maintenance. It just goes with the territory. That’s why my BMW mechanic always smiles when he sees me.

It’s now 8:21 and a young lady by the name of Stacy Holman answers the phone with a beautiful, warm, loving smile that comes across my cellphone. I explain to Stacy that I’m not exactly what you would call a “lightweight” and that the chair was making a few clicks (keeping in mind it was still working pretty darn good. Actually, it was working damn good.) She asked me to turn the chair upside down and give her the product number, the date the chair was conceived, etc., etc. She then informed me that unfortunately, the chair was out of warranty, but she gave me five locations I could bring it to for repair. Then Stacy did something that was totally and absolutely amazing. She made an executive decision; as a sign of good faith with a great company and a great product, she would extend a one time only repair (rebuild) like new for my Herman Miller chair. It’s now 8:27 and, suffice it to say, I am blown away. She explained the protocol in plain English (so that even I could understand it) and followed it up with not one but two emails, telling me exactly what would happen, where it would happen, etc., etc. I said to Stacy, “Have you ever heard the expression, ‘You made my day?'” And with the lovely smile on her face she said, “Yes I have.” I said, “I think you made my day, week, month and possibly all of 2016 with your honesty, enthusiasm, product knowledge, and your overall positive demeanor.” I asked for her email; she not only gave me her email but her phone number. I wrote a short, hopefully beautiful letter in hopes that her supervisor would understand that she, as the face of a great corporation, did everything necessary to satisfy a client. If all of us, including myself, went to school on how Stacy comports herself, this would be one hell of a great universe for everybody. She taught me a valuable lesson which I will not forget- thank you, Stacy. As Ralph Kramden would say, “You’re the greatest.” (Yes Stacy, I know you probably don’t know who Ralph Kramden is.)

P.S. 1. Phone call. 2. Email. 3. Box delivered. 4. Box chair picked up. 5. Returned. 6. Returned to me in new condition. Doesn’t get better than that.

P.P.S. Maybe the United States Congress should take a lesson from Stacy on how to get things done properly.

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